Refund Policy

1. Overview

This Refund Policy applies to subscriptions to the Platform purchased from Impact Chain Ltd ("Impact Chain", "we", "us") through our online checkout. Our orders are processed by our reseller Paddle.com, which is the Merchant of Record for all our orders and which handles all returns and refunds. This Refund Policy forms part of our Website Terms and Conditions.

2. 14-day refund right

You may request a full refund of any subscription payment (including an initial payment, a renewal payment, or an instalment under the biannual payment schedule) within 14 days of the date of that payment, for any reason. Where a refund is made within this period, it includes any VAT or sales tax collected on the payment.

3. How to request a refund

To request a refund, visit https://paddle.net and enter the email address used for the purchase, or email legal@impactchain.co with your organisation name, the email address used for the purchase and the date of the payment, and we will arrange the refund with Paddle. Please contact us before raising a dispute or chargeback with your bank or card provider so that we can resolve any issue promptly.

4. What happens when a refund is made

When a refund is made, your subscription for the relevant period is cancelled, your access to the paid features of the Platform ends, and any Profile that is visible to other Users because of that subscription will be removed from public view. No further instalments will be due for that Subscription Period. Refunds are paid to the original payment method and may take several business days to appear, depending on your bank or card provider.

5. After the 14-day period

After the 14-day period, payments are not refundable, except where a refund is required by applicable law, or where we have materially failed to provide the Service in accordance with the Terms and have not remedied that failure within a reasonable time after you notify us. You may cancel auto-renewal in accordance with clause 5.6 of the Terms.

6. Taxes

VAT, sales tax and similar taxes are collected and accounted for by Paddle. Refunds of tax follow the Paddle Buyer Terms and applicable tax rules.

7. Contact us

Impact Chain Ltd
Registered address: 21 New Road, Lewes, England, BN7 1YW
Company number: 17207834
Email: legal@impactchain.co