Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Impact Chain ("Platform", "we", "us", or "our"). Impact Chain is a data aggregation platform that enables organisations in any industry or sector to collect, organise, benchmark, and share structured business data, and to discover and engage with companies and service providers. It provides a searchable directory of company Profiles, enabling businesses to identify and evaluate partners and suppliers across their operations. By accessing or using the Impact Chain website and platform ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you (whether as an individual or on behalf of an organisation) and Impact Chain Ltd, a company incorporated in England and Wales.

2. Definitions

In these Terms, the following definitions apply:

• "Platform" means the Impact Chain website and associated digital services accessible at www.impactchain.co and any subdomains thereof.
• "User" means any individual or organisation that accesses the Platform, whether as a Supplier, Provider, Property Provider, or visitor.
• "Subscriber" means a User who has paid for, or is enrolled in, access to the Platform under a valid subscription agreement.
• "Profile" means a publicly accessible page created by or on behalf of a company on the Platform, containing company data, certifications, credentials, and performance information.
• "Provider" means an organisation that subscribes to the Platform to access Supplier data, manage and benchmark Profiles within their network, and make data-informed decisions about their supply chain or partner ecosystem.
• "Supplier" means a company or organisation that creates and maintains a Profile on the Platform to showcase its credentials, certifications, and performance data to Providers and other Users.
• "Property Provider" means an organisation that lists individual property or premises profiles on the Platform, each with associated performance data.
• "Content" means all data, text, information, images, and materials uploaded, submitted, or displayed on the Platform by Users.
• "Subscription Fee" means the applicable fee payable by Subscribers as set out in Schedule 1.
• "Subscription Period" means the annual period for which a subscription is purchased, regardless of the payment schedule elected.
• "Paddle" means Paddle.com Market Limited or such other member of the Paddle group as is named at checkout, which acts as our reseller and Merchant of Record for orders of the Platform, as further described in clause 5.4.
• "Paddle Buyer Terms" means the terms that apply to purchases made through Paddle, currently available at https://www.paddle.com/legal/buyer-terms.
• "Refund Policy" means Impact Chain's refund policy set out in this document and published on the Platform, as updated from time to time.
• "Separate Agreement" means any written agreement executed between Impact Chain and a Subscriber that varies or supplements these Terms, including but not limited to a bespoke enterprise agreement or a sector-specific addendum.

3. Eligibility and Registration

3.1 Eligibility

The Platform is intended for business use by organisations of any type and sector that wish to share, aggregate, and engage with business data and credentials. By registering, you represent and warrant that:

• You are authorised to act on behalf of the organisation you register;
• The information you provide during registration is accurate, current, and complete;
• You will maintain the accuracy of your registration information; and
• Your use of the Platform does not violate any applicable law or regulation.
• You are using the Platform and purchasing any subscription for the purposes of your business, trade or profession and not as a consumer.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account or any breach of security. Impact Chain will not be liable for any loss arising from your failure to keep your credentials secure.

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms, provided false information, or engaged in conduct that is harmful to the Platform, other Users, or third parties. We will endeavour to provide reasonable notice prior to suspension unless immediate action is required to protect the integrity of the Platform.

4. The Platform and Services

4.1 Scope of Service

Impact Chain provides a subscription-based platform that enables:

• Suppliers to create and maintain publicly discoverable Profiles showcasing their credentials, certifications, and performance data;
• Providers to search, filter, and benchmark data across their supply chain or partner network;
• Property Providers to list individual property or premises profiles with associated performance information;
• All Users to access benchmarking and insights relevant to their industry and operations.

4.2 Public Nature of Profiles

Profiles created on the Platform are publicly accessible by default. By creating a Profile, you consent to your company name, credentials, certifications, and profile data being viewable by other Platform Users, Providers, and third parties accessing the Platform. If you wish to limit the visibility of specific data, you must contact us to discuss available privacy settings.

4.3 Platform Availability

We will use reasonable endeavours to ensure the Platform is available at all times, but we do not guarantee uninterrupted or error-free access. We reserve the right to suspend the Platform temporarily for maintenance, upgrades, or in response to security incidents. We will provide advance notice of planned maintenance where reasonably practicable.

4.4 Platform Development

Impact Chain is a continuously developing platform. We may add, modify, or remove features over time, including the introduction of sector-specific modules or verticals. We will endeavour to notify Subscribers of material changes in advance. Continued use of the Platform following any change constitutes acceptance of the updated Service.

5. Subscriptions and Payment

5.1 Subscription Tiers

Access to the full functionality of the Platform requires a paid subscription. Subscription tiers and associated fees are set out in Schedule 1 to these Terms. Current tiers include annual subscriptions for Providers and Suppliers.

5.2 Annual Commitment

All subscriptions are purchased on an annual basis. By subscribing, you are committing to a minimum Subscription Period of twelve (12) months from your subscription start date. The annual commitment applies regardless of your chosen payment schedule.

5.3 Payment Schedules

Every contract is for a fixed term of twelve (12) months. Subscribers may elect to pay the annual Subscription Fee under one of the following payment schedules:

• Annual (paid in full): the full annual Subscription Fee is payable in advance at the start of each Subscription Period.
• Biannual (twice yearly): the annual Subscription Fee is divided into two equal instalments, payable at the start of the Subscription Period and six months later.

Where a Subscriber elects the biannual payment schedule, the two instalments together equal the annual Subscription Fee: no uplift or administration fee applies. The Subscriber remains committed to both instalments for the full twelve-month Subscription Period. All instalments must be paid on their due dates regardless of usage (subject to the Refund Policy). Failure to pay any instalment on its due date will be treated as a breach of these Terms and may result in suspension of access. If a Subscriber cancels, or stops using the Platform, after the period in which a refund may be requested under the Refund Policy, any instalment that has not yet been paid for the current Subscription Period remains due on its due date, and we may recover it as a debt.

5.4 Payment Terms

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries relating to payments and handles all returns and refunds. By placing an order you agree that your purchase is also subject to the Paddle Buyer Terms. The contract for the supply and use of the Service is between you and Impact Chain Ltd; Paddle is responsible for taking payment, issuing invoices or receipts, and collecting and accounting for VAT, sales tax and similar taxes on the order. Payment is made at the Paddle checkout using the payment methods Paddle makes available to you at the time of purchase. Prices shown at checkout will include or add applicable taxes depending on your location and tax status, and any tax shown at checkout is payable in addition to the Subscription Fee in Schedule 1. Where you have entered into a Separate Agreement that provides for direct invoicing by Impact Chain, the following paragraph applies to that arrangement. Invoices will be issued by Impact Chain in advance of each payment due date in accordance with the elected payment schedule. Payment is due within 30 days of invoice. Late payment may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5.5 Separate Agreements

Impact Chain may enter into Separate Agreements with individual Subscribers that vary or supplement these Terms, including agreements that modify subscription fees, access periods, or payment obligations. In the event of any conflict between these Terms and a Separate Agreement, the Separate Agreement shall prevail to the extent of the conflict. All other provisions of these Terms shall continue to apply. The existence of a Separate Agreement does not affect the rights or obligations of any other Subscriber under these Terms.

5.6 Renewals and Cancellations

Subscriptions will auto-renew for a further annual Subscription Period unless you provide written notice of cancellation at least 30 days prior to the renewal date. Notice of cancellation does not affect any outstanding payment obligations for the current Subscription Period. Refunds are available only as set out in the Refund Policy.

5.7 Price Changes

We reserve the right to adjust Subscription Fees at any time, subject to providing at least 60 days' written notice prior to any increase. Price increases will take effect at your next renewal date and will apply to all payment schedules.

6. User Content and Profile Data

6.1 Responsibility for Content

You are solely responsible for all Content you upload, submit, or display on the Platform, including all data within your Profile. You warrant that:

• All Content is accurate and not misleading;
• You have the right to submit and display the Content;
• The Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party;
• The Content complies with all applicable laws and regulations; and
• Certifications, credentials, and performance data displayed in your Profile are genuine and current.

6.2 Publicly Available Data

Profiles are built primarily using publicly available data that has been entered by or verified by Users. By entering data onto the Platform, you acknowledge that such data is intended to be publicly accessible and searchable by other Users and organisations. You must not enter data that is confidential, commercially sensitive, or that you are not authorised to disclose publicly.

6.3 Accuracy of Data

Impact Chain does not independently verify all data submitted to the Platform. Users are responsible for ensuring that credentials, certifications, and performance metrics displayed in their Profiles are accurate and up to date. Misrepresentation of data may result in immediate suspension of your account and may be referred to relevant certification or regulatory bodies.

6.4 Licence to Impact Chain

By submitting Content to the Platform, you grant Impact Chain a non-exclusive, worldwide, royalty-free licence to use, display, process, and distribute that Content solely for the purposes of operating and improving the Platform and providing the Service. You retain ownership of your Content, and this licence does not transfer any ownership rights to Impact Chain.

6.5 Content Removal

We reserve the right to remove or refuse to display any Content that we determine, in our reasonable discretion, violates these Terms, is inaccurate, misleading, or harmful to the integrity of the Platform or other Users.

7. Intellectual Property

7.1 Platform Intellectual Property

All intellectual property rights in the Platform, including but not limited to its design, functionality, database structure, software, algorithms, branding, and aggregated data outputs, are owned by or licensed to Impact Chain Ltd. Nothing in these Terms grants you any right to use our intellectual property other than as expressly set out herein.

7.2 Restrictions

You must not:

• Copy, reproduce, distribute, or create derivative works based on the Platform or its contents without our prior written consent;
• Scrape, mine, or systematically extract data from the Platform by automated means;
• Reverse engineer or decompile any part of the Platform; or
• Use Impact Chain's name, logo, or branding without prior written authorisation.

8. Prohibited Conduct

You agree that you will not use the Platform to:

• Upload false, misleading, or fabricated credentials or performance data;
• Impersonate any company, individual, or entity;
• Engage in any unlawful activity or facilitate the violation of any law;
• Introduce malware, viruses, or other malicious code;
• Attempt to gain unauthorised access to any account, system, or data on the Platform;
• Use the Platform in any way that damages its reputation or disrupts its operation; or
• Sell or resell access to the Platform or any data obtained from it without our express consent.

9. Data Security

Impact Chain takes the security of your data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• Data encryption in transit using TLS/SSL protocols;
• Encrypted storage of sensitive data at rest;
• Strict access controls ensuring only authorised personnel can access account and subscription data;
• Regular security assessments and vulnerability testing;
• Secure data centre infrastructure with redundancy and disaster recovery provisions.

Detailed information on our data security and privacy practices is set out in our Web Privacy Policy, which forms part of these Terms.

10. Confidentiality of Company Data

Impact Chain recognises that Subscribers accessing third-party Profile data may rely on the Platform for commercially sensitive assessments. We will not share, sell, or disclose identifiable account or subscription data to any third party except:

• Where required by law or court order;
• To our authorised service providers who process data on our behalf under appropriate confidentiality obligations; or
• With your explicit written consent.

Profile data, being public-facing by design, is not subject to the confidentiality obligations in this clause. For further details, please refer to our Web Privacy Policy.

11. Third-Party Links and Integrations

The Platform may contain links to third-party websites or integrate with third-party services, including partner organisations and industry bodies. Impact Chain is not responsible for the content, privacy practices, or terms of use of any third-party sites or services. Your use of any third-party site is at your own risk and subject to that party's terms.

12. Limitation of Liability

12.1 Exclusion of Warranties

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, Impact Chain excludes all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 Limitation

To the maximum extent permitted by applicable law, Impact Chain's total aggregate liability to you in connection with these Terms or the Platform (whether in contract, tort, including negligence, or otherwise) shall not exceed the total Subscription Fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

12.3 Excluded Losses

In no event shall Impact Chain be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of revenue, loss of profits, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.

12.4 Data Accuracy

Impact Chain does not guarantee the accuracy, completeness, or currency of any data or Profile information submitted by Users. We shall not be liable for any decisions made by Providers, Subscribers, or other parties in reliance on data displayed on the Platform.

13. Indemnification

You agree to indemnify, defend, and hold harmless Impact Chain Ltd and its directors, employees, agents, and licensors from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform;
• Your Content or Profile data;
• Your breach of these Terms; or
• Your violation of any applicable law or the rights of any third party.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before commencing formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. If unresolved within 30 days, either party may refer the matter to mediation by a mutually agreed mediator prior to litigation.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Platform, our business practices, or applicable law. We will provide Subscribers with at least 30 days' notice of material changes via the email address registered to their account. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms. The most current version of these Terms will always be available on the Platform.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Web Privacy Policy, the Refund Policy, any applicable Separate Agreement, and any subscription order form, constitute the entire agreement between you and Impact Chain regarding your use of the Platform and supersede all prior agreements or representations.

16.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Failure by Impact Chain to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor or acquirer.

17. Contact Us

If you have any questions about these Terms or wish to raise a concern, please contact us at:

Impact Chain Ltd

21 New Road, Lewes, England, BN7 1YW

Company number: 17207834
Email: legal@impactchain.co
Website: www.impactchain.co

Schedule 1 — Subscription Fees and Payment Schedules

The following annual subscription fees apply as of the date of these Terms. Fees are stated in pounds sterling, exclusive of VAT and any other applicable sales taxes, which are added at checkout by Paddle. All subscriptions are annual commitments; the fees below represent the total annual amount payable regardless of payment schedule (subject to the Refund Policy).

• Provider Annual Subscription — Standard: £9,995 per annum (up to 250 supplier Profiles)
• Provider Annual Subscription — Bridge: £17,500 per annum (up to 500 supplier Profiles)
• Provider Annual Subscription — Enterprise: £29,995 per annum (unlimited supplier Profiles, with priority mapping queue)
• API and integration access for Providers: an additional 30% of the Provider Annual Subscription fee.
• Provider access counts supplier Profiles across all sectors on the Platform towards the Profile limit of the Provider subscription.
• Association partnership: free of charge for industry associations and equivalent bodies approved by Impact Chain.
• Supplier Annual Subscription, per organisation per annum, by group headcount (Region A / Region B / Region C):
• Consultant (1 person): £225 / £135 / £90
• Micro (2–9 employees): £395 / £235 / £160
• Small (10–49): £790 / £475 / £315
• Lower-Mid (50–99): £1,325 / £795 / £530
• Mid-market (100–249): £2,175 / £1,305 / £870
• Upper-Mid (250–499): £3,625 / £2,175 / £1,450
• Large (500–999): £5,495 / £3,295 / £2,200
• Enterprise (1,000+): £8,995 / £5,395 / £3,600
• The Region is set by the country in which the contracting entity is registered (a multi-country group is priced on its head-office country), using the World Bank income classification published each July, and is checked again at each renewal: Region A (high-income economies) pays 100% of list price, Region B (upper-middle-income economies) 60% and Region C (lower-middle and low-income economies) 40%. The country-by-country list is available on request and on the Platform. Taiwan is treated as Region A.
• Size band is calculated from the total headcount of the Supplier's group, not only the contracting entity, and is recalculated at each renewal from current Profile data. Where a band has moved, the renewal fee reflects it; no back-billing applies.
• Each Supplier subscription includes unlimited locations and countries, unlimited sharing of the Profile with every Provider that requests it, framework outputs, gap analysis and benchmarking. There are no add-ons.
• Free trial: you may build a complete Profile at no cost. Nothing is shared with Providers until the Profile goes live.
• Founding cohort: the first 500 Suppliers to subscribe, of any size or region, receive 30% off the list Subscription Fee for two years from joining. The offer is withdrawn once the cohort is filled and is the only discount available.
• Provider sponsorship: a Provider may pay the Subscription Fee for Suppliers in its network. Sponsorship changes who pays, not the price, which remains the list price.
• Questionnaire mapping (where agreed under a Separate Agreement or order form): £4,995 for the first mapping and £1,995 for each repeat mapping for the same client.
• Property Provider Annual Subscription: operators (who own, lease or operate units) are priced by units under management and aggregators (who hold third-party inventory) by properties in active inventory. Prices are per annum (Region A / Region B / Region C):
• 1–25 units: £395 / £235 / £160
• 26–100: £795 / £475 / £320
• 101–500: £1,295 / £775 / £520
• 501–1,000: £1,695 / £1,015 / £680
• 1,001–2,000: £2,595 / £1,555 / £1,035
• 2,001–5,000: £3,495 / £2,095 / £1,395
• 5,001–10,000: £5,495 / £3,295 / £2,195
• 10,001–25,000: £8,495 / £5,095 / £3,395
• 25,001–100,000: £12,995 / £7,795 / £5,195
• 100,001+: £19,995 / £11,995 / £7,995
• Aggregators pay the greater of (a) a minimum annual platform fee set by total listed inventory (40% of the operator price for the same inventory size, and never less than £795 / £475 / £320) and (b) the operator price for units not yet covered by a verified operator Profile on the Platform at renewal. A unit is covered when its operator holds a verified Impact Chain Profile at the time of renewal.
• Where an account is both an operator and an aggregator, one price applies: the tier is set by owned units plus uncovered third-party units at the operator price, the minimum platform fee applies on total listed inventory, and owned units count as covered.

Payment options: the annual Subscription Fee may be paid in full at the start of the Subscription Period, or in two equal instalments six months apart (biannually). No uplift or administration fee applies to the biannual option. Every contract is for a twelve (12) month Subscription Period.